Earlier this week, RingCentral expanded its AIR Pro platform to embed agentic AI across the RingCX contact center suite, ...
Built by RingCentral, with native integration to RingCentral’s flagship MVP product AI-first: Leveraging the latest advances in generative AI, RingCX helps customers and contact center employees ...
The contact center vendor expands AIR Pro with autonomous agents, intelligent handoffs and workflow automation aimed at end-to-end resolution.
The communications artificial intelligence wars continue unabated as every unified communications-as-a-service and contact center-as-a-service vendor loads its products with new capabilities to one-up ...
Three months ago, RingCentral announced a new, native CCaaS offering, RingCX, in August 2023. A little over a week ago, during RingCentral’s quarterly earnings call on November 6, CEO Tarek Robbiati ...
Introducing native real-time agent and supervisor assist, coaching insights for quality management, and bring-your-own IVA framework Rapid pace of innovation and AI-first approach drives strong ...
ORLANDO, Fla.--(BUSINESS WIRE)--Today at Enterprise Connect 2024 in Orlando, RingCentral, Inc. (NYSE: RNG), a leading provider of AI-driven cloud business communications, contact center, video, and ...
RingCentral on Wednesday announced new features for its AI-based contact center offering, RingCX, that included what the firm said is a “real-time AI powered assistant for both agents and supervisors.
RingCentral today unveiled new innovations for its native, AI-powered contact center solution, RingCX. The enhancements include real-time AI assistance for agents and supervisors, and advanced ...
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